Shipping policy
SHIPPING POLICY
Gellar’s Garage
Operated by White Horse Homes LLC
Effective Date: August 20, 2026
Thank you for shopping with Gellar’s Garage. This Shipping Policy explains how physical products purchased through our online store are processed, shipped, and delivered.
ORDER PROCESSING
Orders are generally processed within 1–5 business days, excluding weekends and holidays.
Processing times may vary depending on product availability, order volume, supplier availability, customization, or fulfillment method.
Once an order has shipped, customers will receive shipping or tracking information when available.
SHIPPING TIMES
Estimated delivery times vary depending on the product, shipping destination, carrier, and fulfillment provider.
Estimated delivery dates displayed during checkout are estimates and are not guaranteed delivery dates unless specifically stated otherwise.
Carrier delays, severe weather, holidays, supply-chain disruptions, and other circumstances outside our reasonable control may affect delivery times.
THIRD-PARTY FULFILLMENT & DROPSHIPPING
Gellar’s Garage may use third-party manufacturers, distributors, suppliers, print-on-demand companies, and fulfillment partners to process and ship certain products.
As a result:
- Products may ship directly from a third-party fulfillment facility.
- Items within the same order may arrive in separate packages.
- Packages may arrive on different dates.
- Packaging may display information from a manufacturer, distributor, or fulfillment provider.
- Processing and shipping times may vary between products.
Purchasing through Gellar’s Garage constitutes acknowledgment that certain products may be fulfilled by third-party suppliers.
SHIPPING COSTS
Shipping charges, when applicable, will generally be calculated and displayed during checkout.
Shipping costs may vary based on the product, package size, weight, destination, carrier, and fulfillment provider.
Promotional or free shipping may occasionally be offered and may be subject to additional terms or minimum purchase requirements.
TRACKING INFORMATION
Tracking information will be provided when available.
Please allow time after receiving a shipping confirmation for the carrier’s tracking system to update.
Some shipping methods or suppliers may provide limited tracking information.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping address, contact Gellar’s Garage as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility to the extent permitted by law.
LOST, DAMAGED OR MISSING ORDERS
If an order arrives damaged, contains an incorrect product, or appears to be missing items, please contact Gellar’s Garage promptly with your order information.
Photographs of the product, packaging, shipping label, or damage may be requested so we can investigate the issue with the carrier or fulfillment provider.
For packages showing as delivered but not received, customers should first check the delivery location, household members, neighbors, and carrier tracking information.
We will make reasonable efforts to assist with legitimate shipping issues.
SHIPPING DELAYS
Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.
Gellar’s Garage and White Horse Homes LLC are not responsible for unreasonable delays caused solely by carriers, severe weather, natural disasters, government actions, transportation disruptions, or other circumstances outside our reasonable control, except where applicable law provides otherwise.
PRODUCT AVAILABILITY
Occasionally, a product may become unavailable after an order is submitted due to inventory changes or third-party supplier availability.
If we are unable to fulfill an ordered product, we may cancel the affected item and issue an appropriate refund.
INTERNATIONAL SHIPPING
International shipping availability may vary by product and destination.
Customers placing international orders may be responsible for applicable customs duties, import taxes, brokerage fees, or other government charges unless otherwise stated during checkout.
International delivery times may also be affected by customs processing.
DIGITAL PRODUCTS
Digital products, including downloadable automotive guides, PDFs, checklists, and educational materials, do not require physical shipping.
Digital products will generally be delivered electronically using the delivery method specified on the product page or during checkout.
Orders containing both physical and digital products may receive the digital portion separately from the physical shipment.
RETURNS
Shipping-related returns and refunds are subject to our separate Refund and Return Policy.
Customers should review that policy for information regarding eligibility, return shipping, damaged products, defective products, and refunds.
POLICY CHANGES
We reserve the right to update this Shipping Policy as our products, suppliers, carriers, or fulfillment processes change.
The most current version will be available through the Gellar’s Garage website.
CONTACT
Questions regarding an order or shipment should be submitted through the contact information provided on the Gellar’s Garage website.
Gellar’s Garage
Operated by White Horse Homes LLC
“Scanners give you the ZIP code. Diagnostics give you the address.”